Michele & David Chazen

The results are in! Cultural Care Au Pair families are overwhelmingly happy!

Posted by: mchazen on January 30, 2010

The results from the 2009 Host Family Survey are in … and the consensus is that our host families are overwhelmingly happy! To share a few of the stats:    

- 96% of host families are satisfied with the quality of childcare that their au pair provides
- 95% are satisfied with the support provided by their Local Childcare Coordinator
- 97% are pleased with the choice they made to use the services of Cultural Care Au Pair
- 96% would recommend the services of Cultural Care Au Pair to other families

Thank you to our current host families for participating and for helping us to further improve our program! Host family feedback gathered through our customer satisfaction survey has contributed to several changes at Cultural Care Au Pair including an improved host family and au pair matching process, increased new and repeat host family discounts, new payment plan options, and better online and phone support for host families. In addition, host families are able to provide direct feedback to senior management at face to face meetings held throughout the country, and they may participate in an online forum (www.community.culturalcare.com) created just for program participants.

We’re thrilled with these results, which are certified by independent survey company Discovery Surveys, Inc. In fact, our participation rate (52% of active host families this time around) and the results themselves have improved each of the four times we have administered the surveys (spring and fall of 2008 and spring and fall of 2009). For more detailed survey information, visit our website

Getting an au pair is more affordable than ever

Posted by: mchazen on January 8, 2010

Our host families spoke, and we listened. The economy had an impact on everyone last year. Many families faced new financial challenges, but in the end, they still needed flexible, affordable childcare. As a result, Cultural Care Au Pair has created several new payment options that help lower the initial cost for welcoming an au pair into their home in the New Year. Along with this exciting new change, we are also keeping our prices the same for the second year in a row!

Now new families applying to Cultural Care Au Pair will have even more payment options available. Not only have we reduced our application fee, we have created several new payment plans for new and repeat families. As a result, they can continue to enjoy all the benefits they have enjoyed from Cultural Care Au Pair in the past - and even more!

Lower application fee, lowered payment plan options
How does it work? Now new families applying to the program will pay a $75 non-refundable application fee -a savings over our previous $350 application fee. Upon finding the right au pair, a $275 selection fee will be due so the au pair can finalize arrangements to come to the U.S. Offering this new payment structure not only helps secure the au pair for the family, it allows the visa process to begin moving forward.

In addition, families now have even more flexibility when it comes to making payments. On our regular payment plan, families now have the ability to pay the program fee 30 days prior to the au pair’s arrival, instead of upon selection of an au pair. This is great for families who select an au pair early, as it provides them with additional time to pay their program fee.

In addition, our Extended Payment Plan option now lowers the initial deposit to $2,395, plus a $200 payment plan enrollment fee. Families have the option of making a payment in three easy installments or they can log into their host family account at their convenience and pay weekly, bi-weekly or monthly - whatever works best for the family, as long as it’s within the Extended Payment Plan timeframe. Repeat and extension families enjoy all these flexible payment benefits as well, with the additional benefit of a waived application fee!

Along with keeping prices the same in 2010, and creating several new, lower payment plan options, we are also decreasing the cost for enrolling in our Extended Payment Plan, making it even easier to afford an au pair in the New Year. For more information about how to utilize these new options, contact me, your local childcare coordinator, and I will be happy to provide you with additional details about Cultural Care Au Pair’s exciting new payment options for 2010